Policies

Image Copyright and Email Policies

General Philosophy: I believe it is important to create a ‘sacred space’ of mutual trust, discretion and comfort when discussing or entering into a project with a client. This is highly conducive to the creative process and overall enjoyment of the experience for both client and artist. The two policies stated below are integral components of this reciprocated respect for privacy and intellectual property.

*All images that appear on my website or that are emailed to clients or potential clients including design sketches, finished jewelry photographs, "in progress" photographs and gemstone photographs are copyrighted and may not be reproduced, forwarded or posted publicly to the internet without permission from Julia Kay Taylor.

*Emails between Julia Kay Taylor and clients or potential clients are considered Private Correspondence. Email contents or portions of emails may not be copied, forwarded or posted publicly to the internet without permission from Julia Kay Taylor. 

Thank you.

Payments

* Payments are accepted through PayPal or by check. Total balance due for purchased items must be received within 2 days of purchase, unless otherwise arranged by contacting me and stating your request for an extension. Items will not be shipped until payment is received.

Custom

*There is a $300.00 minimum for any custom order. Payment arrangements can be made by contacting me for a payment schedule. Typical custom payment arrangements are: Half of total including shipping charges due before work begins, the balance due when the piece is complete.

*Design Deposits: There is a $100.00 deposit (per piece) required to reserve design time. Custom reservation deposits are credited to the balance of a project but are non refundable should client decide to cancel. If a cancellation by client is necessary, the deposit will be held as available shop credit for 1 year from date of payment. If it is necessary for Julia Kay Taylor to cancel a custom project, deposit will be refunded in full.

**Notice regarding client supplied stones** All stones supplied by clients are sent at their own risk. I will not be held liable for damage, theft, or loss of materials while in my possession or during shipping. Clients are responsible for insuring their stones before they are sent.

**Instructions for clients sending loose stones** 
USPS is my preferred carrier. I would recommend their Priority or Express services with insurance and signature confirmation . 
Stones should be secured in a gem box, or other container that ensures they will not move around during shipping. 
If sending multiple stones, each should be in a separate container. Gem boxes should be placed inside a small shipping box, NOT a padded envelope. 
Be sure to place sufficient packing material around the gem boxes, and/or tape them to the inside of the box. 
Include a copy of 'To and From' addresses inside of the box with the materials, as well as a copy of your original purchase receipt if available.
Please notify me with a tracking number when the stone has been shipped.

*All designs and photographs are copyrighted and remain the sole property of Julia Kay Taylor. Please request permission before distributing, displaying, or otherwise using images and drawings provided by me during our transaction.

*Images of, or detailed design requests describing another artist's or jewelry vendor's product will not be accepted as "inspiration" reference for a custom request.

* Due to unforeseen schedule interruptions, implementation of new processes, etc., custom project finish dates are not guaranteed.

Shipping

*Shipping For pre-made items will be within 4-7 days after purchase. For items that are stated, 'Made to order' in the item description, delivery will be within 4-6 weeks after purchase.

*Packages will be shipped via USPS Priority or Express, unless otherwise arranged by contacting me and stating your request. (Outside of the US, buyer will be responsible for all customs fees.)

Returns

*Return of pre-made items will only be accepted if I am notified by the buyer of intent to do so within 2 days of receiving the package.

*Items must be unworn and in original condition.

*Items must be returned with all original packaging within 7 (working) days, insured for purchase amount and a tracking number provided.

*Refunds: If the item is returned in its original condition within 7 (working) days, your payment minus original shipping fees and a $10.00 restocking fee will be refunded.

*Re-sized rings, made to order and pieces modified at buyers request are customized and non returnable.

*Custom orders are non returnable.

*Refunds will not be given due to damage or loss during shipping. All packages are insured and in the event it is necessary, a claim can be filed with USPS.

Tax

*Arizona residents will pay a tax of 7.1% on all purchases.

*International customers are responsible for all duties and taxes on exports.

 

**Julia Kay Taylor reserves the right to discontinue services at any point during a transaction if conditions of coercion are employed by a client covertly or otherwise, or upon being provided with false information that could result in a violation of state, federal or international laws.

**Julia Kay Taylor reserves the right to update these policies at any time without notice. It is advised that you check in regularly to view updates.

**By entering this site or placing an order you have agreed to all policies stated herein.

 

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